At 711club, your personal data is handled with the same care and precision we apply to every other aspect of the platform. This Privacy Policy explains exactly what we collect, why we collect it, how it is stored and protected, and what your rights are as a Member.
Contents
This Privacy Policy ("Policy") describes how 711club ("the Platform", "We", "Us", "Our") collects, uses, stores, and discloses personal data in connection with your use of the 711club website and services accessible at 711club.cam. This Policy applies to all registered Members and visitors accessing the Platform from any location, and is intended to comply with applicable data protection principles. Please read this Policy carefully before using the Platform.
Introduction
711club is committed to safeguarding the privacy and personal data of every individual who interacts with our Platform. We recognise that the information you provide to us — whether during registration, during gameplay, or when contacting our support team — is sensitive and deserves careful, responsible stewardship.
This Policy sets out the types of personal data we process, the purposes for which we process it, the parties with whom it may be shared, and the rights you hold as a data subject under applicable privacy law. This Policy should be read in conjunction with our Terms & Conditions.
By registering an account or continuing to use the 711club Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
Definitions
For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:
Data We Collect
711club collects personal data across the following categories. The data collected at each stage is the minimum necessary for the specified purpose.
| Data Category | Specific Data Points | Collected At |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, phone number, chosen username, password (hashed) | Account registration |
| KYC / Identity Data | Government-issued ID (MyKad, Passport, Driver's Licence), proof of address (utility bill, bank statement), selfie photograph | KYC verification process |
| Financial / Payment Data | Payment method type (e.g., Touch 'n Go, Maybank, DuitNow), transaction amounts, deposit/withdrawal records, e-wallet or bank account identifiers (partial, non-sensitive) | Deposit and withdrawal transactions |
| Gameplay Data | Bet history, game session logs, wagering amounts, win/loss records, active session duration | During Platform use |
| Technical / Device Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatically upon Platform access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Preference Data | Language preferences, notification settings, responsible gambling tool settings (deposit limits, session reminders) | Account settings |
How We Collect Data
711club collects personal data through the following channels and mechanisms:
Directly from You
The majority of personal data we hold is provided by you directly: through the account registration form, during the KYC submission process, when you initiate deposit or withdrawal transactions, and when you communicate with our support team via live chat or email.
Automatically Through Platform Use
When you access the 711club Platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, browser configuration, referral source, and navigation behaviour within the Platform. This data is collected via server logs, session tracking systems, and cookies (see Section 9).
From Payment Processors
When you make a deposit or request a withdrawal using a Malaysian payment method — such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, or Hong Leong Connect — we receive transaction confirmation data from the relevant payment processor. We do not receive or store full card numbers or complete bank account details.
From Third-Party Identity Verification Services
For KYC compliance purposes, 711club may use third-party identity verification providers to validate the authenticity of documents you submit. These providers operate under data processing agreements with 711club and are bound by strict confidentiality obligations.
Purposes of Data Processing
711club processes personal data for the following clearly defined purposes:
Legal Basis for Processing
711club processes personal data on one or more of the following legal bases, depending on the specific purpose of processing:
Data Sharing & Disclosure
711club does not sell, rent, or commercially trade your personal data. We may share personal data with third parties only in the following specific circumstances:
Payment Processors
Personal data necessary to process financial transactions — including your name, payment method identifier, and transaction amount — is shared with verified Malaysian payment processing partners (including but not limited to operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX infrastructure) solely for the purpose of executing the relevant transaction.
Identity Verification Providers
KYC documents and associated data may be processed by contracted third-party identity verification service providers for the purpose of document authentication and fraud detection. All such providers are bound by data processing agreements.
Regulatory and Law Enforcement Authorities
711club may disclose personal data to competent regulatory authorities, law enforcement agencies, or other government bodies where required by applicable law, court order, or lawful regulatory request. Such disclosures will be limited to what is strictly required by the applicable legal obligation.
Professional Advisors
Personal data may be accessed by 711club's legal advisors, auditors, or compliance consultants on a strictly need-to-know basis and subject to applicable professional confidentiality obligations.
Data Retention
711club retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised, aggregated data derived from personal data may be retained indefinitely for statistical analysis purposes.
Cookies & Tracking Technologies
711club uses cookies and similar tracking technologies to operate the Platform effectively, maintain user sessions, and understand how Members interact with our services. The following categories of cookies are used:
711club does not use third-party advertising cookies or cross-site tracking technologies for commercial profiling purposes. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent certain Platform features from functioning correctly.
Security Measures
711club implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:
User Rights
As a data subject, you hold the following rights in relation to your personal data held by 711club. To exercise any of these rights, please contact our support team using the details in Section 16.
Right of Access
You have the right to request a copy of the personal data 711club holds about you, along with information about how it is processed. Requests will be responded to within 30 days.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile information directly via your account settings.
Right to Erasure
In certain circumstances, you may request that your personal data be deleted. This right may be limited by legal retention obligations — particularly for AML and financial records — which override erasure requests.
Right to Restrict Processing
You may request that processing of your personal data be restricted in specific circumstances — for example, while the accuracy of data is disputed or while a complaint is under investigation.
Right to Data Portability
Where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Object
You have the right to object to processing carried out on the basis of legitimate interests. 711club will cease such processing unless compelling legitimate grounds can be demonstrated that override your rights.
To exercise any of the rights above, please contact 711club support via live chat or at [email protected]. We may require identity verification before processing any data subject request. Response time: within 30 days. Complex requests may be extended by a further 60 days with prior notification.
Children & Minors
711club is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Our registration process requires date-of-birth submission, and accounts identified as belonging to individuals under 21 are suspended immediately.
If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to 711club, please contact our support team at [email protected] immediately. We will investigate and, where confirmed, delete the relevant account and associated data without delay.
Third-Party Services
The 711club Platform integrates with a number of third-party services necessary for its operation — including payment gateways, identity verification providers, and analytics platforms. When you interact with these integrated services, your data may be processed by the relevant third party in accordance with their own privacy policies.
711club does not control the data practices of third-party service providers and encourages Members to review the privacy policies of the payment services they use — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and other relevant providers. 711club is not responsible for the privacy practices of third-party operators.
All third-party service providers engaged by 711club for data processing purposes are selected with care and required to sign data processing agreements confirming compliance with applicable data protection standards and the terms of this Policy.
International Data Transfers
Your personal data may be processed in countries other than Malaysia where 711club's service infrastructure, data hosting facilities, or contracted service providers are located. In all cases where personal data is transferred internationally, 711club ensures that adequate safeguards are in place to protect your data in a manner consistent with this Privacy Policy.
Such safeguards may include the use of standard contractual clauses approved for international data transfers, or transfers to jurisdictions recognised as providing an adequate level of data protection. 711club does not transfer personal data to countries or organisations that cannot provide adequate protections for that data.
Policy Amendments
711club reserves the right to amend, update, or revise this Privacy Policy at any time. Material changes to this Policy will be communicated to active Members via a prominent notice on the Platform and/or by email to the address registered on your account, with a minimum notice period of 14 days before changes take effect.
Continued use of the 711club Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the Platform and may request account closure and data review via our support team.
The current version of this Privacy Policy is always accessible on this page and is identified by the "Last Updated" date displayed at the top of this document.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the 711club Data & Privacy team through any of the following channels:
When submitting a data-related request, please include your registered account username and email address, along with a clear description of your request. We may require proof of identity before processing access, erasure, or portability requests in order to protect your account from unauthorised third-party requests.
Six concrete ways 711club demonstrates its commitment to the responsible handling of your personal data as a Malaysian platform member.
256-bit SSL Encryption
Every page, every transaction, and every data field on 711club is protected by 256-bit SSL/TLS encryption — the same standard used by leading Malaysian banks and financial institutions. Your data is secured in transit, always.
No Data Sales — Ever
711club will never sell, rent, or commercially trade your personal data. Your information is used exclusively to operate your account, process transactions, comply with legal obligations, and keep the Platform secure — nothing else.
Rigorous KYC & Identity Protection
KYC documents submitted by Malaysian Members are processed through encrypted channels and stored with restricted access controls. Identity data is shared only with contracted verification providers under strict data processing agreements.
Minimal Data Collection
We collect only the personal data that is genuinely necessary for the stated processing purpose. We do not collect data speculatively or for undefined future uses. If we don't need it to serve you, we don't collect it.
Your Rights, Clearly Defined
Access, rectification, erasure, portability, restriction, and objection rights are clearly described and practically accessible. Submit a request to our 24/7 support team and we will respond within 30 days — no bureaucratic run-arounds.
Defined Retention Periods
We retain data only for as long as legally and operationally necessary. Financial records are kept for 7 years per AML requirements; technical logs are purged after 12 months. We don't hold data indefinitely — it is deleted or anonymised on schedule.
Now that you understand how we handle your data, you can use 711club with confidence. Transparent terms, secure systems, and a genuine commitment to every Malaysian Member's privacy — that's the 711club standard.
🔞 For players aged 21 and above only. Gambling involves financial risk. Play responsibly.